We offer $7 flat rate shipping on all orders, plus FREE shipping on orders over $150! We currently only ship within the United States from our studio in Brevard, North Carolina. We strive for fast turn-around times! If you need your candle by a certain date, please let us know, and we will do our best to make it happen!
If you are unhappy with your purchase, please let us know within 14 days of delivery. We will do our best to ensure you have a great experience with Elder & Co. and our candles!
We carefully inspect all of our candles before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to firstname.lastname@example.org within 14 days of delivery.
You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at email@example.com for further details.